ESG Reporting

SUSTAINABILITY

OUR VISION

Delve into our journey of sustainability and corporate responsibility by exploring our annual sustainability reports. These comprehensive documents provide a detailed account of our progress, initiatives, and achievements across environmental, social, and governance (ESG) dimensions over the years. Click the links below to access the wealth of information encapsulating our commitment to sustainability and the positive impact we strive to create.

Sustainability Reports

– 2024
– 2023
– 2022

Download latest report

Download ESG Factsheet

ESG Data factsheet

Outlined below is a summary of primarysustainability objectives and key performance indicators aligned with the Environmental,Social, and Governance (E, S & G) pillars.

Environmental

Social

Governance

KPI
(unit)

2020
Scope 1 & 2
base year

2022
Scope 3
base year

2023

2024

GREENHOUSE GAS EMISSIONS

Scope 1
(ktCO₂e)

18.5

20.6

21.1

20.7

Scope 2 market-based
(ktCO₂e)

182.0

141.4

86.4

74.6

Scope 2 location-based
(ktCO₂e)

171.4

155.3

147.9

167.3

Total scope 1 & 2 market
(ktCO₂e)

200.5

162.1

107.5

95.3

Scope 3
(ktCO₂e)

n/a

261

218

205

Purchased goods, capital goods and services
(ktCO₂e)

n/a

189

156

152

Fuel and energy related activities
(ktCO₂e)

n/a

Leased assets
(ktCO₂e)

n/a

Employee travel
(ktCO₂e)

n/a

Use and end of life disposal of our products
(ktCO₂e)

n/a

Transportation
(ktCO₂e)

n/a

Franchise shops
(ktCO₂e)

n/a

Waste from operations
(ktCO₂e)

n/a

0.4

0.1

Total scope 1, scope 2 market & scope 3
(ktCO₂e)

n/a

423

326

300

Energy

Total electricity consumed
(MWh)

395,157

416,937

432,483

442,541

Percent renewable electricity
(%)

26%

40%

61%

Energy efficiency from data transfers
(MWH/Petabyte)

Waste generated

Total waste generated
(metric tonnes)

n/a

1,464

2,387

Total waste recycled
(metric tonnes)

n/a

1,417

2,095

Percent of total waste diverted from landfill
(%)

n/a

97%

88%

Percent of total hazardous waste diverted from landfill
(%)

n/a

100%

KPI
(unit)

2021

2022

2023

2024

Employee diversity

Total employees FTE
(#)

n/a

14,118

14,647

Total employees at year end
(#)

14,300

14,954

14,946

15,465

Total male employees at year end
(#)

8,202

8,621

8,603

8,955

Total male employees
(%)

57%

58%

Total female employees at year end
(#)

6,098

6,333

6,343

6,510

Total female employees
(%)

43%

42%

New hires

New hires
(#)

2,938

3,105

3,225

3,996

New hires rate
(%)

21%

22%

26%

New hires male
(#)

n/a

1,816

1,892

2,238

New hires male rate
(%)

n/a

12%

13%

14%

New hires female
(#)

n/a

1,289

1,333

1,758

New hires female rate
(%)

n/a

11%

Turnover

Turnover
(#)

2,635

3,671

3,233

3,472

Turnover rate
(%)

20%

25%

22%

Turnover male
(#)

n/a

2,082

1,336

1,881

Turnover male rate
(%)

n/a

14%

12%

Turnover female
(#)

n/a

1,589

1,897

1,591

Turnover female rate
(%)

n/a

11%

13%

10%

Employee engagement

Employee Survey eNPS**
(#)

3,119

6,481

7,933

7,363

Employee Survey eNPS response rate
(%)

82%

79%

87%

83%

eNPS Score***
(#)

Total eNPS Score****
(#)

-1

7.6

6.7

4.0

Health and safety

Total work-related injuries
(#)

Injury rate*****
(#)

n/a

0.4

0.48

0.53

Number of hours worked
(#)

n/a

31,640,024

31,614,854

32,306,307

* Median gender pay gap is calculated using the following formula: (Average gross hourly earnings of male employees−Average gross hourly earnings of female employees)/Average gross hourly earnings of male employees×100

** Telecommunication employees only

*** Based on response to question “Company is an employer I would always recommend to others”

**** Total eNPS Score demonstrates responses to all questions and gives a more detailed explanation on the overall Organizational Climate The eNPS Score and total eNPS Score are calculated using the NPS methodology, which involves assessing results based on Promoters (scores of 9-10), Neutrals (scores of 7-8.99), and Detractors (scores of 1-6.9)

**** Rate of injuries = Injuries/ Hours worked x 200.000

KPI
(unit)

2021

2022

2023

2024

Board of Directors

Board of Directors
(#)

Independent board members
(#)

Independent board members
(%)

50%

Female board members
(#)

Female board members
(%)

25%

Compliance framework highlights

Compliance & risk function
(Yes/No)

Yes

Internal audit function
(Yes/No)

Yes

Whistleblowing hotline
(Yes/No)

Yes

Anti-bribery and corruption program
(Yes/No)

Yes

Supplier Code of Conduct
(Yes/No)

Yes

Code of Conduct
(Yes/No)

Yes

Annual Code of Conduct training completion rate
(%)

n/a

93%

91%

88%

Responsible Sourcing Policy
(Yes/No)

Yes

Human Rights Policy
(Yes/No)

Yes

Protected Disclosure & Non-Retaliation Policy
(Yes/No)

Yes

Memberships

Joint Alliance for CSR (JAC)
(Yes/No)

Yes

UN Global Compact Membership
(Yes/No)

Yes

CDP Supply Chain
(Yes/No)

Yes

Responsible Business Alliance (RBA)
(Yes/No)

Yes

ESG ratings

The following ESG ratings serve as independent validations of our commitment to environmental responsibility, social impact, and ethical governance. They provide stakeholders with a comprehensive understanding of our sustainability efforts, reinforcing our dedication to transparency and accountability in the pursuit of a more sustainable and responsible future.

CDP Climate Change

CDP SEA

ISS ESG

Sustainalytics

DESCRIPTION

We proudly participate in CDP, a global environmental disclosure platform, since 2020. We are on the CDP A-List, which highlights organizations that demonstrate comprehensive, high-quality environmental disclosure, rigorous identification and management of climate risks, evidence of meaningful emissions-reduction activities, as well as ambitious long-term decarbonization strategies aligned with global climate goal.

score

DESCRIPTION

We are proud to be on the A list for the 2024 CDP Supplier Engagement Assessment (SEA). This demonstares our performance on governance, targets, Scope 3 emissions, and value chain engagement in the CDP climate change questionnaire.

score

DESCRIPTION

We adhere to the evaluation standards of ISS ESG, a widely recognized provider of ESG assessments. ISS ESG assesses companies based on environmental, social, and governance factors, offering investors and stakeholders valuable insights into our sustainability performance and responsible business practices. Our “Prime” rating means we fulfil ISS ESG's demanding requirements regarding sustainability performance in our sector.

score

Prime

DESCRIPTION

Our sustainability performance is assessed by Sustainalytics, a leading provider of ESG research and ratings. Sustainalytics evaluates companies based on various environmental, social, and governance criteria, providing insights into our commitment to sustainable business practices and responsible corporate behaviour

score

13.6: Low Risk

Memberships

We are proud to be active members of key organizations dedicated to advancing Environmental, Social, and Governance(ESG) principles. These memberships reflect our commitment to sustainablebusiness practices, ethical governance, and positive societal impact.

UN Global Compact
Women's Empowerment Principles (WEPs)
European Green Digital Coalition (EGDC)
Science Based Targets initiative (SBTi)
Responsible Business Alliance (RBA)
Joint Alliance for CSR (JAC)

Certifications

Our commitment to excellence is underlined by our pursuit of ISO certifications, internationally recognized benchmarks that attest to the highest standards of quality, security, and environmental responsibility. These certifications serve as a testament to our dedication to providing reliable and secure telecommunication and media services.

ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM
ISO 9001 QUALITY MANAGEMENT SYSTEM
ISO 27001 INFORMATION SECURITY, CYBERSECURITY AND PRIVACY PROTECTION
ISO 45001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS
ISO 27018 INFORMATION TECHNOLOGY SECURITY MEASURES
ISO 27701 SECURITY TECHNIQUES
ISO 20000 INFORMATION TECHNOLOGY
ISO 50001 ENERGY MANAGEMENT
ISO 37001 ANTI-BRIBERY MANAGEMENT SYSTEMS

ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM
ISO 9001 QUALITY MANAGEMENT SYSTEM
ISO 50001 ENERGY MANAGEMENT
ISO 45001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS
ISO 22301 SECURITY AND RESILIENCE

ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM
ISO 9001 QUALITY MANAGEMENT SYSTEM
ISO 27001 INFORMATION SECURITY, CYBERSECURITY AND PRIVACY PROTECTION
ISO 45001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS
ISO 18295 CUSTOMER CONTACT CENTERS
ISO 22301 SECURITY AND RESILIENCE

ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM
ISO 9001 QUALITY MANAGEMENT SYSTEM
ISO 27001 INFORMATION SECURITY, CYBERSECURITY AND PRIVACY PROTECTION
ISO 50001 ENERGY MANAGEMENT

ISO 27001 INFORMATION SECURITY, CYBERSECURITY AND PRIVACY PROTECTION

ISO 9001 QUALITY MANAGEMENT SYSTEM
ISO 27001 INFORMATION SECURITY, CYBERSECURITY AND PRIVACY PROTECTION

ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM
ISO 9001 QUALITY MANAGEMENT SYSTEM
ISO 27001 INFORMATION SECURITY, CYBERSECURITY AND PRIVACY PROTECTION
ISO 27701 SECURITY TECHNIQUES

ISO 9001 QUALITY MANAGEMENT SYSTEM
ISO 27001 INFORMATION SECURITY, CYBERSECURITY AND PRIVACY PROTECTION

ISO 9001 QUALITY MANAGEMENT SYSTEM
ISO 20000 INFORMATION TECHNOLOGY
ISO 27001 INFORMATION SECURITY, CYBERSECURITY AND PRIVACY PROTECTION
ISO 27701 SECURITY TECHNIQUES
ISO 22301 SECURITY AND RESILIENCE

Policies & Relevant documents

We have compiled a comprehensive list of relevant documents categorized by ESG topics, available for download. Explore the following resources to gain insights into our Environmental, Social, and Governance (ESG) initiatives and performance